Fast Food Isn’t the Only Food That’s Fast

If you’re a busy professional on the go, eating right often takes a backseat to meeting the demands of your day. Maybe you skip meals completely. Or you grab processed and pre-packaged foods. Once in a while you run out for fast food, and at least it gets you away from work for a bit, but it’s not exactly health food.

You probably also don’t give much thought to how important it is to take a mental break from the demands of your day. How many times in the past month did you eat lunch while sitting at your desk? How many times did you eat in your car? Sitting down for 20 minutes, away from work, with a good meal, in a relaxing atmosphere. . .well, this is kind of lunch break that’s good for the stomach AND the soul.

Don’t think you’re alone if you’ve been neglecting yourself when it comes to your midday nutrition. One study of working professionals revealed some not-so-surprising statistics and underscored just how many of us suffer a huge disconnect between what want for ourselves versus what we feel like we can squeeze in during a busy day. According to the study, 80% say regular meals are important to them. That’s great, because eating regularly throughout the day is smart, and it’s good for the body and the brain. But in practice, 35% say it’s hard to find time to sit down and eat a meal and 55% admit they tend to “eat on the run.” When you consider that fully half of them say they’re too rushed in the morning to eat a healthy breakfast, it’s easy to wonder when they’re able to get any meaningful nutrition into their bodies.

And then consider this alarming statistic shared by the CDC: on any given day in the United States, 40% of us have fast food for lunch, and 40% of us have fast food for dinner!

Obviously, Americans are pressed for time. We grab food to go, we eat on the go, and sometimes we even go without. But what are losing by failing to feed our machines properly?

We know that poor nutrition leads is the precursor to countless health problems in the long run. But in the short run, it’s a problem too: difficulty concentrating, lack of energy, lower productivity, irritability, disrupted sleep. . .the list goes on and on.

If time is the biggest factor holding you back from refueling your body properly, then you need to do some self-assessment and create a plan for getting more out of mealtimes.

One thing that you may never have considered is that there are probably lots of independent restaurants in your area with healthy options. Maybe you haven’t even noticed them, or maybe you think it’s too much of a hassle to go there during the lunch rush. They probably aren’t included in that phone app you’ve been using for meal delivery either (if you wonder why, ask them about the outrageous fees restaurants have to pay. . .it’s a wonder they make any profit at all when they use those services).

But supporting a small local business and letting them give you a healthy meal and a break from the office is a total win-win. One way to make sure you can get in and out with a minimum amount of wait time is order from them using aBitNow. You can then pick up your food at whatever time you specify you want it to be ready, or they’ll have it ready for you when you arrive—you don’t have to wait in line when you’ve pre-ordered your meal. You go right to a table, enjoy your lunch, and pay with the app (you can even prepay for more time savings).

Treat yourself to a healthy lunch away from the office once a week. Even if you work from a home office—in fact, maybe especially if you do—that occasional midday break where someone else serves you can be a real boost to your mood, your productivity, and your health.

Sign up for aBitNow and be entered to win a $250 gift card to use at any restaurant of your choice!

That’s a lot of healthy, fresh meals that you don’t have to prepare!

Business As Usual…Or Not

Business as usual used to mean that the day-to-day operations were unaffected by outside factors, and that all was well.

Maybe in the past, but not now.

In the “New Normal” situation that exists today and for the foreseeable future, you want to be anything but usual.

The “New Normal” is defined by the many challenges put before the business owner:

  • Distancing and Limited Capacities – Businesses are forced to rethink and redesign how they serve their customers. Restaurants are removing tables, adding dividers, making efficient use of outdoor space, and in some cases limiting how much time a party can sit at a table. Retail stores are creating one-way thoroughfares and placing 6-foot markers at checkout lines.
  • Emphasis on Take-out and Delivery – Many establishments are shifting towards takeout and delivery. Some restaurants have become pickup or delivery only. Other restaurants have created pickup stations for Grubhub and the like. Retail stores and even service providers have facilitated contactless pickup and delivery.
  • Health and Safety Guidelines – The CDC has mandated that workers wear masks when interfacing with the public, wash hands regularly, and use a number of other safety measures that cost money and take time. Businesses have to make logistical and structural changes to comply and to make potential customers feel and be safe.

At jIT Solutions, an innovation company, we have developed a very UnUsual approach that enables businesses to significantly increase their potential for profit and thrive during a time of change and new challenges.

In a nutshell, our aBitNow platform and patent-pending processes increase your throughput, decrease your overhead, bring in more customers and promote your brand, products and services regardless of whether you offer takeout, delivery, or dine-in.

For example, restaurant margins are very tight. Typically, profit in a restaurant is around 3% or monthly profit is equal to one day’s revenues. They need to maintain their old-normal throughput in order to stay profitable.

So, the question for you as a business owner is this:

How can I increase revenue in the new normal?

A customer books a reservation and orders their food ahead of time. The restaurant receives the order and starts to process it prior to the customer’s arrival. The customer shows up, is seated at their table, and almost immediately their drinks and appetizers are brought to them– no wait. After a short period of time, their pre-ordered and freshly made meals are served, and they enjoy their dining experience, focused on the food instead of the wait. Perhaps the customer has even paid ahead of time, so when they are done, they can leave without waiting for a server to bring the bill and process their payment. The customer leaves satisfied with the experience and the restaurant is able to serve a new customer at that table right away. It’s a win for the business, the employees, and the customers!Our innovative solutions are designed to help businesses like yours achieve several valuable benefits like the ones enjoyed by the restaurant in the example above. You’ll get:

  • Increased Exposure – You’ll have a fully customizable website where you can feature all your menu items, products, and services, giving you a major advantage over small businesses who think it’s good enough to post screen shots of their entire menus or product catalogs. Your items will look appealing, be easy to read, and be easy to order.
  • Online Ordering – Customers can order online, and they’ll want to! They can see all their options and make all their choices at their leisure (no asking the server to repeat the salad dressing choices). They can specify substitutions to meet dietary needs, and even save preferences in their account.
  • Increased Seating Turnover – Customers can order their drinks, appetizers and meals ahead of time, eliminating the time it takes to order and serve. If they pay when they order, the don’t even have to wait for the bill or for their payment to be processed. When they’re done eating, they leave, and you serve a new customer at that table.
  • Increased Customer Satisfaction – When customers spend more time enjoying their meal and less time waiting, they have a truly enhanced dining experience, which means they’ll more likely be return and more likely to talk you up with their friends.
  • Business Self-Service Portal – You’ll have total control of the platform so you can quickly and easily make changes to what the customer sees: add specials and sale items in a timely manner, change your hours, publicize special events, etc.
  • Payment Platform – Full integration with Stripe for seamless credit card payments.
  • Kitchen Management – Orders can be managed by the kitchen using a streamlined Heads-Up-Display, helping to eliminate errors, wait time, and frustration for your staff and the customer.
  • Increase Staff Satisfaction – Your staff will love serving customers who have a great experience, who get in and get out, and are happy to tip to say thank you. And because of increased seating turnover, they’ll serve more guests—more happy and satisfied customers!

In this “New Normal” business environment, traditional approaches and common practices just aren’t good enough. They certainly won’t help you grow. While your competitors may struggle in the current business climate, seeing everything as a challenge while trying to make their old “Business as Usual” approaches work, YOU can leverage new opportunities…not simply to survive, but to thrive. . .through an innovative approach to business made possible by jIT Solutions and aBitNow.

To learn more about how your company can be more empowered and enjoy new growth with jIT Solutions and the aBitNow platform and patent-pending processes, schedule a call with us today – 774-469-2248

Contactless Dining Inside a Restaurant? Yes–Meal Delivery and Pick-Up Aren’t Your Only Safe Options Anymore!

If you love dining out, but you’re now more safety conscious than before, you might feel like you’re in a hopeless situation. You know you can use one of those popular apps to order food and pick it up or have it delivered, but you’re sick of eating restaurant food in your own living room! Wouldn’t it be nice to sit at a table in a relaxed atmosphere, be waited on by friendly servers, and not have to do any clean up afterward? You miss all of that…but how can you go back to restaurants when you’re still worried about contagious germs and viruses that might be here to stay?

The answer is simple: contactless dining made possible with innovative (but simple!) technology.

What Is Contactless Dining?

A contactless dining experience is made possible by restaurants using innovative technology. You use your personal smart phone device to do everything (except eat!), minimizing or eliminating the contact you make with other people and shared items like menus and card swipers.

With contactless dining, an app on your smart phone or computer takes the place of touching items that used to be unavoidable when dining in. New apps make it possible to have a no-touch experience at your favorite restaurant. That’s right—you really can enjoy an in-person dining experience that’s virtually as touch-free as app-based meal delivery and pick-up!

No More Sticky Menus

Instead of ordering from a menu given to you by a server that’s been handled by countless unknown customers, you view the restaurant menu online in a browser or app. You might place your order ahead of time from home or the office or while on the go, or after being seated at the table by the host or hostess. You’ll use your tablet or smart phone in the restaurant, or even your laptop or desktop computer if you pre-order.

The ideal online ordering app will let you browse menu items, look at photos, read detailed descriptions, and view prices. You’ll be able to customize your order and make special requests in exactly the same way you would if you were telling your order to a server. If you’re ordering for multiple people at once, a great app will let you assign names to each dish so when you arrive at the restaurant, your server can call you each by name and make sure you get the right order with all the personal requests. (“I’ve got a cheeseburger, medium rare with extra onions for Jack, and a BLT with mayo on the side for Jill…here you go!”)

The best ordering app will also let you select your table ahead of time–for example, a table indoors or one on the patio–as well as specify any special accommodations needed, such as a highchair or booster seat, or room for a wheelchair.

An app that facilitates a superior contactless experience should also let you tell the restaurant what time you’ll be arriving. That way, when you get there, you don’t have to stand around in a crowded waiting area with other guests–you’ll be seated right away at the table that’s already been set up for you. You won’t wait long for your meal either because the moment you place your order it will go straight to the kitchen, and they’ll know exactly when to start preparing it to have it ready when you arrive. Overall, enjoying an ideal contactless dining experience means spending more time eating and less time waiting around, minimizing your exposure to others seated nearby.

Contactless Payment Means Even Fewer Touchpoints

Contactless dining eliminates several other touchpoints by allowing you to pay and tip right inside the app. You won’t have to handle cash, or hand over your card to a server or cashier. You won’t have to touch a card swiper or enter your pin on a keypad used by everyone else. You won’t have to touch the receipt brought to you by the server and then use a shared pen to sign it. You won’t have to touch anything at all to settle your bill.

Instead, you’ll pay using your own phone and leave when you’re done. In fact, with the best app, you can even pre-pay when you order so the only thing left to do after you eat is tip—using the app, of course! Not only will you minimize contact with items touched by other people, but you’ll also minimize the time you spend in close proximity to other guests. When you’re finished with your meal, you can leave when you’re ready. For those worried about exposure, this is a double benefit.

With a contactless dining experience, you get to enjoy all the fun and perks of eating out and still feel comfortable knowing you’re minimizing your exposure.

How to Enjoy Contactless Dining at Your Favorite Restaurants

There are a few online ordering apps out there, but it seems like they’re focused on what makes it easy for the restaurant instead of what makes it easy for YOU—the customer. The ideal app keeps both the business AND the guest in mind, and at aBitNow, we pride ourselves on having created a solution that does just that.

So If you miss eating out at your favorite restaurants and would love to return as soon as they can provide a contactless dining experience, tell them about aBitNow. In the meantime, go to our registration page and register as a new aBitNow user, and nominate some of your favorite eateries to join aBitNow today. You can win $250 just for registering!

Be the Employer of Choice

It’s happening everywhere: customers are coming back but employees aren’t.

While some types of businesses can get by with fewer staff, the restaurant business isn’t one of them. There are several factors creating and contributing to the staff shortage, and most of them are out of your control.

So what IS within your control when it comes to attracting and hiring the best staff?

We hate to say it, but if you want to keep your restaurant fully staffed with great employees, it’s critical to understand that right now you’re competing with a LOT of other places for a VERY small pool of talented and experienced people. You must set yourself apart from the other restaurants vying for these few good employees or you risk taking a major blow to your business. And don’t think simply offering a higher hourly wage will do the trick—even if you can afford to pay them more, that’s just not going to be enough to secure the best talent.

Competent, skilled, experienced workers who WANT to go back to work have their choice of employers, and they don’t have to settle for the first offer.

In this “employee’s market,” ask yourself: what do they want?

  • Servers and bartenders want better tips, happier customers, faster turnover, less stress, accurate orders from the kitchen, and bars that are organized and fully stocked.
  • Cooks and expediters want clear orders, easy view of orders, fewer customer complaints, less stress, and to be able to focus on the food.

And what do YOU want?

  • Happy, productive, motivated employees who stick around!

Getting the right people on your team is the most important thing you can do to help you get the other things you want: more revenue, faster table turnover, less food waste, and real-time numbers and excellent reporting.

Believe it or not, there’s an app for all that!

aBitNow is easy to use and quick to implement–and makes it possible to give employees what they want. Imagine being able to tell a prospective employee honestly that your restaurant uses a system built specifically to make their job easier and help them make more money.

As an aBitNow restaurant, you offer a workplace that’s less stressful, a system that’s more efficient, a loyal base of pleasant customers, and the potential to earn way more tips than they’re used to (without working any harder).

When you interview a prospective server or bartender, tell them:

  • You’ll easily provide better service, and that means happier customers and better tips! Some of your customers will order and pay ahead of time. Accurate orders come straight from the customer and go right to the kitchen, so you don’t have to worry about being blamed for mistakes. You won’t have to worry about getting stiffed on the bill, and you can spend a little more time with your customers instead of running back and forth to the register. Plus, tips are added by default unless the customer chooses to change it…but with the great food and service they receive, they’re likely to give you more than the default!
  • You’ll serve more customers during a single shift. But you won’t have to work harder or faster to make that happen. When customers order and pay online ahead of time, they spend much less time waiting around taking up valuable seats. You can expect to turn tables much faster and earn at least double or triple the tips you’re used to.
  • You’ll build deeper relationships with your customers more quickly. From the first time an aBitNow customer walks in, you’ll probably recognize them by face from their profile photo in the app and be able to call them by name! When customers return, you’ll have notes about them from prior visits you can pull up and refer to. Imagine being able to “remember” the little details that tell customers they’re special to you: ask about their kids by name, or when they plan to return to the favorite vacation spot they mentioned last time…or recommend a dessert you know they haven’t tried yet.

When you interview prospective kitchen staff, tell them:

  • You’ll easily turn tickets faster without feeling rushed. With clearly displayed real-time tracking of times for current orders (and a heads up on advanced orders), it’s never been easier to pace your work and stay on track. Plus, you’ll never feel behind because you know exactly what’s happening and can plan ahead for orders coming in the next few minutes and in the next few hours. When jIT menu items are orders, these can be prepped and served in less than 5 minutes!
  • You’ll enjoy a more relaxed and supportive kitchen. With Dedicated Station Displays, you’ll see not just individual order details, but even cook tips and hints on timing. You’ll gain confidence in the menu and master dishes sooner with easy-to-follow tips unique to the process at your station (fry, grill broiler, sauté, salad, sandwich, dessert, etc.).
  • You’ll manage inventory with less stress. With real time stock counts at your fingertips, if you run out of an item, you can communicate that to your servers right away, eliminating frustration for you, front of house staff, and customers.

You’ll be the clear employer of choice in a tight labor market when you offer employees a workplace with less stress and better income opportunity.

And with aBitNow, you can make good on these promises you make during the interview, and that means you’ll have less employee turnover and you’ll spend less time advertising, interviewing, and training new staff. Your team will bond faster and will work like a well-oiled machine, and that’s good for everyone!

Attracting and Keeping Great Workers Is Just One of the aBitNow Benefits for Managers

Yes, aBitNow can help you attract and keep the best employees. But it can do so much for you and your restaurant. Here are some of the additional aBitNow benefits for hard-working managers:

  • Realize more revenue with faster table turnover and shorter customer wait times
  • Minimize food waste with better inventory management and pre-paid “to go” orders that are always picked up
  • See the whole picture with real-time stats, end-of-shift reports, and other robust reporting
  • Keep the best employees longer with smooth systems and better tips
  • Enjoy more satisfied and loyal guests who order and pay online, then get in and get out quickly
  • Cut down on wasted time by employees taking phone orders and dealing with restless customers enduring long wait times

When you build a great team, massive success is within reach. You just need that competitive edge when it comes to attracting and hiring the very best people out there, and aBitNow can give you that edge. We invite you to schedule a demo with one of our knowledgeable consultants so we can show you exactly how this innovative platform will make you and your restaurant the Employer of Choice.

Schedule a demo now by calling 508-947-1478 or register for a demo online

How Florida Restaurants Are Bouncing Back With Innovative Technology (like robots!)

The 2020 pandemic brought new challenges to restaurant, hospitality, and retail businesses, but Florida is bouncing back! The challenges aren’t gone, but they’re being faced with commitment, resourcefulness, and innovation…so things are moving in the right direction, and they’re moving quickly!

Customers Are Coming Back

In places like Panama City Beach (PCB), where the visitor and tourism industry are key, savvy businesses employ every solution possible to take advantage of the influx of customers that come to attend events, enjoy the beaches, and soak in everything the area has to offer.

Customers are coming back in droves, excited to be out and about, and happy to do their part to support small biz. Walking around PCB on a Saturday night, you’d never know things had ever slowed down. Crowds of both tourists and locals wait in long lines outside some of the most popular bars and restaurants.

Staffing Is a Challenge for the Hospitality Industry

So, while business is booming, according to some reports, it’s been difficult for some businesses to find people to fill open positions, and that means some restaurants are operating at less than 100% capacity—not because of a lack of customers, but because of a lack of adequate staff to serve them. Some folks receiving stimulus money and unemployment benefits are choosing not to return to their previous jobs or even to pursue any work at all.

Robots to the Rescue?

One restaurant in Hollywood, FL, frustrated by the lack of staff but unwilling to turn away customers, went super high-tech and brought in three robots that take customers to open tables. It sounds pretty cool, and customers might enjoy the novelty of following a robot to an open seat, instead of a human host or hostess…but is it enough to make up for a serious shortage of servers?

What can you do if your restaurant has plenty of customers but not enough staff to serve them?

Do you keep tables out of the rotation?

Do you make people tolerate longer wait times and hope they’ll be patient?

Do you cut the hours you’re open?

Do you hire expensive robot hosts?

Technology Is Bridging the Staffing Gap

One innovative technology platform is providing a solution to the staffing shortage problem. The aBitNow platform from jIT Solutions has a surprisingly simple yet powerful way to address the challenge of serving more customers with fewer staff members (and it’s cheaper than a robot!).

With aBitNow, you showcase your entire menu online and give customers an easy way to place their order and pay for it—before they even arrive. Customers then specify what time they want to either pick up their food or come in to dine at your restaurant.

Slash Customer Wait Time and Turn More Tables

When the customer arrives, they pick up and go, or they are seated at a table you’ve designated for aBitNow customers. These folks ONLY use the table while they’re eating, and then they’re gone. When you consider that typically only about 30% of a customer’s time during a restaurant visit is spent eating, and the other 70% is spent waiting, it makes perfect sense to get the customer in and out as quickly as possible. If you can turn even SOME of your tables 70% faster, what kind of impact would that have on your bottom line?

More Positive Interactions Make Happier Customers and Happier Staff

If you worry that turning tables so quickly might not provide enough of a personal touch and friendly interaction between your staff and aBitNow customers, don’t be. When customers place their order, they can include their name and photo, so your hosts and servers can greet them the very first time as if they’re loyal regulars. You bring them their drinks right away, and tell them how many minutes they’ll wait for their food. The personal interaction between your well-trained staff and the hungry customer is efficient and positive. The only thing that’s gone is all that time a customer usually spends waiting…to be seated, to order drinks, to get a menu, to get their food, to get the check, and to get their credit card slip to sign.

When you cut the wait time, you increase the percentage of time a customer spends ENJOYING the dining experience, and while that means fewer touches by your staff, it means more of those touches are positive. Happier customers pay bigger tips, and bigger tips make happier staff. It’s a win-win all the way around.

Tech That’s Easy to Use

Reluctant to add yet another technology component to your business? That’s understandable! The great news is that aBitNow is NOT another clunky tech system for you to manage. It’s a streamlined platform that’s easy to learn and easy to use on a simple tablet. Or, implement aBitNow as part of an all-in-one solution, where once an order is placed, there is seamless integration with point-of-sale, kitchen tickets, and server interface. You don’t have learn multiple systems or stress about compatibility, and you don’t have to add yet another tech cost to your monthly expenses. The whole system is easy to learn, easy to implement, cost-effective, and designed specifically to save you time, money, and headaches.

Technology is helping restaurants, retail, hospitality, and events meet customer demand with fewer staff. Robots is one way to go. But we recommend you check out aBitNow and find out what it can do for you.

Sign your restaurant up today and get our platform FREE for 30 days!